Terms of Service

Binding Agreement

This agreement establishes a legally binding contract between you and Product School, Inc. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You must be at least 18 years of age or have parental consent to use our services.

Updates to Terms

Product School reserves the right to revise these terms at any time, at its sole discretion. Material changes will receive at least 15 days’ advance notice via email or in-product notification. Your continued use of the services after updates are posted constitutes your acceptance of the revised terms.

Product School Service

Services Generally

Product School offers online platform access including certifications and memberships. Membership fees are non-cancellable and non-refundable except as stated in our refund policies. All membership benefits, which may include AI coaching tool access, conference tickets, and alumni access, are supplementary services.

Product School Courses

Courses focus on technology, design, business, and product management taught by industry practitioners and thought leaders called “Instructors.”

Changes to Courses or Instructors

Product School may modify course content, instructors, locations, or scheduled times with reasonable notice.

Chat Room Service and Blog

Users must exercise caution posting content. Once something is posted online, it may live in perpetuity. Product School disclaims liability for user posts.

Course Completion

Successful completion yields a Certification of Completion within 30 calendar days upon meeting requirements and paying all fees.

Membership Auto-Renewal Policy & Cancellation

Annual memberships automatically renew unless cancelled before renewal dates. Renewal notifications arrive 30 days prior. Cancellation occurs through the product portal account section or by contacting support.

Cancellation steps:

• Log into app.productschool.com
• Navigate to profile icon in bottom left menu
• Click Account section
• Select “Manage Plan” then “Cancel Membership”
• Follow guided cancellation flow

Users receive renewal notification emails and can cancel via support at students@productschool.com. Membership pricing may change at Product School’s discretion with advance notice.

Third-Party Services and Websites

Product School uses third-party platforms and services without endorsing or controlling them. Product School does not warrant or make any representation regarding the legality, accuracy, or authenticity of content presented by such websites.

Registration, Access, and Information Security

Authorized Access

Account access is strictly limited to authorized users with personal, non-transferable credentials. Violations may result in immediate suspension or termination without notice.

Account Information

Users must provide truthful, accurate, current, and complete information, keeping it updated at all times.

Login Credential Responsibility

Users assume sole responsibility for login credentials, account security, and all activities resulting from credential use. Users must notify Product School immediately of suspected unauthorized access.

Account Transfer Prohibition

You are expressly prohibited from selling, trading, or transferring your account (including but not limited to, selling, trading, or transferring emails associated with such account).

Responsible Disclosure

Security vulnerabilities should be reported to security@productschool.com. Unauthorized access, public vulnerability disclosure before remediation, and malicious exploitation are prohibited.

Social Sign-On

Users registering via social networks must comply with those networks’ terms and assume all liability.

Your Use of Our Services

Content Ownership

Product School owns all service contents protected by copyright, trademark, and other laws. All right, title, and interest are reserved except for limited licenses provided in these terms.

License to Users

Product School grants a limited, revocable, non-exclusive, non-transferable, non-assignable, worldwide license to access and use services and content solely for intended purposes.

No Misuse of Content

No Product School Content, or other material made available on or through the Service, may be copied, reproduced, republished, uploaded, posted, transmitted, or otherwise distributed in any way without written permission.

No Commercial Use

Materials cannot be redistributed or used for commercial purposes without prior written permission, except that registered students may use course materials for personal business development without additional reproductions.

Additional Licenses

Some downloadable materials may be subject to different license terms (such as Creative Commons) that users must comply with.

No Implied Rights

No implied licenses are granted.

Service Changes

Product School may change, suspend, or discontinue any service aspect at any time without notice or liability.

Minimum Equipment Requirements

Users need adequate electronic equipment with an operating system, webcam, microphone, internet access, and compatible web browsers. Specific software requirements are communicated via email.

Make-Up Class Policy

Students may miss one class without attendance penalties. Missing more than one class requires watching pre-recorded sessions and submitting brief summaries.

Sequential Enrollment

Students may only be enrolled in one (1) live cohort at any given time. Enrollment in multiple overlapping cohorts is strictly prohibited.

Advance Booking

Students may schedule future cohorts provided dates don’t overlap with current courses and the current cohort enrollment agreement is executed.

Membership Expiration and Course Completion

All courses and benefits must complete within active membership terms. ProductCon tickets include one per member, per period. Students selecting dates after membership expiration may be ineligible.

No Retake Policy

Students are not permitted to retake a certification course that has already been completed or attempted.

Termination Upon Expiration

Upon membership expiration, all access to services and academic benefits deactivate immediately unless renewal is processed.

User Content Disclaimers, Limitations, and Restrictions

Product School doesn’t represent or guarantee truthfulness, accuracy, or reliability of user-posted content. Users accept risks of relying on material posted by others.

Prohibited Uses: Users may not breach terms, interfere with services, reverse engineer, steal content, gain unauthorized access, frame services without permission, access unauthorized accounts, use data mining, post false information, impersonate others, disclose personal information, harass users, post objectionable material, sell/transfer service rights, post advertising/marketing content without authorization, use terminated accounts, introduce malware, use services illegally, access from prohibited jurisdictions, share access links with unauthorized parties, upload offensive/harmful content, or violate intellectual property rights.

You agree that you are forbidden from recording and/or distributing any materials given to you by Product School without prior written consent.

Membership Pricing, Course Tuition, and Fees (USD)

Total Membership Cost

Includes course tuition, non-refundable application fees per course, and non-refundable Student Services Fees.

Payment Options

Payments can be made in full upfront or through approved payment plans in permitted locations. Full payment is required per billing cycle; partial payments are not allowed.

Non-Refundable Student Services Fee

A one-time, non-refundable fee covers supplementary resources including AI coaching, conference tickets, and alumni community access. This fee is non-refundable after applicable cancellation periods regardless of continued enrollment or completion.

Non-Refundable Application Fee

Required per course enrollment, whether purchased individually or via membership. This fee is non-refundable.

Non-Refundable Reschedule Fee

Students requesting rescheduling after course start must submit formal requests to student support. Approved requests incur non-refundable reschedule fees unless exceptions are granted in writing. Rescheduled courses must begin within active membership periods.

Promotions and Discounts Terms

Promotions apply solely to new enrollments during specified periods and may not combine with other offers unless stated. Students who subscribe to a membership before the start of any promotional period or discounted rate are not eligible to withdraw or re-enroll in an effort to obtain the promotional rate.

Cancellations of discounted purchases follow refund policies based on discounted prices. Product School may modify, suspend, or cancel promotions at any time without notice.

Payment

Payment Commitment

Users agree to pay for all purchases and authorize charging selected payment methods directly or through third-party processors.

Third-Party Payment Processors

Product School uses third-party payment processors. User information is not stored by Product School and is subject to processors’ privacy policies. Processors may charge fees for which Product School is not responsible.

Pre-Authorization

Credit card pre-authorization may be sought to verify validity and available funds. Pre-authorization reduces available balances until released or reconciled with actual charges.

Timing of Charges

Charges occur within reasonable timeframes; multiple charges may aggregate together.

Recurring Payment Program

Product School may offer installment payment plans in permitted locations. Selecting installment options authorizes charges at specified intervals. Cancellation requires written notice to billing@productschool.com.

Abandoned Carts

Email addresses entered in unattended checkouts for 30+ minutes may receive purchase completion reminders or marketing communications.

Disputed Charges

Disputes must be submitted in writing within 30 calendar days of charges or are waived as final. Contact billing@productschool.com for disputes.

Taxes

Users determine and pay appropriate taxes; Product School does not collect or remit taxes unless legally required.

Currency

Only USD accepted; users bear all third-party processor fees.

Payment Methods Accepted

• All major US-based credit/debit cards
• Klarna
• Wire or ACH bank transfer
• US-based checks (upfront payment only)

Product School reserves the right to change accepted payment methods without notice.

Cancellation, Withdrawal, and Dismissal Policy

Contact Student Success at students@productschool.com for cancellation, withdrawal, and refund requests. Complete refund forms and schedule calls with the Student Success Team. Refund policies in effect at enrollment apply despite subsequent changes.

Withdrawal

Students may withdraw at any time after cancellation periods. Withdrawals occur when students notify Product School in writing or via email at students@productschool.com.

Administrative Withdrawal

Product School may terminate enrollment for unsatisfactory progress, rule violations, excessive absences, or financial obligation failures.

Emergency Withdrawal

Students withdrawing due to emergencies (illness, family issues, national service) may re-enroll following Student Success Team approval.

Refund Policy

Refunds issue within 30 days of withdrawal, minus non-refundable application and service fees, after cancellation periods. If a student withdraws after completing 60% or less of the course, they will receive a pro-rata refund based on the portion completed. Withdrawals exceeding 60% completion result in full tuition responsibility.

Pro-rata calculations subtract non-refundable fees, divide by total course hours, multiply by hours attended. Last recorded attendance dates determine withdrawal dates.

Loan-paid tuition refunds go to lenders; federal aid recipients receive refunds of non-federally-funded amounts. Product School does not participate in federal/state aid programs. Loan recipients remain responsible for repayment plus interest minus refunds.

Product School’s Content and Marks Ownership and Use

Content Ownership

Product School owns all created content available during service use. Content includes designs, text, graphics, images, video, information, logos, software, audio files, and computer code protected by copyright, trademark, and other laws. All compilation rights are reserved. Logos require explicit written permission.

Product School Marks

Product School marks (logo, names) may be trademarks. Use requires prior written permission except as enabled by links provided by Product School.

Your Content

User Content

Services may allow users to create and share content including chat messages and student work. Users or third-party licensors retain intellectual property rights.

Content Rights

Users represent owning or having rights to post content, that posting does not violate others’ privacy/publicity/copyright/contract/intellectual property rights, and posting does not breach contracts with third parties. Users pay all obligations resulting from posting.

User content is non-confidential and non-proprietary. Users may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell service content except as provided in these terms.

Instructor Information

Instructors may request information (email addresses) for professional course communication only. Product School disclaims liability for other instructor uses.

Student Work Featuring

By enrolling, students acknowledge Product School may use student work (in-class activities, final projects, materials) with permission. You hereby grant Product School a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use your name in connection with your Student Work for promotional, marketing, educational, and archival purposes.

Student work may be used for internal repositories, alumni/student/instructor sharing, and any media format. Product School makes reasonable attribution efforts. Students may opt out via written notice before or upon completion.

No Ownership Acquisition

Users don’t obtain rights, title, interest, or intellectual property rights in service-delivered content.

Intellectual Property Rights

Users posting content (except student work) grant Product School perpetual, transferable, unconditional, unrestricted, sublicensable, worldwide, non-exclusive, royalty-free licenses to copy, use, modify, reproduce, publish, upload, distribute, transmit, display, and create derivatives for any purpose without compensation. Users waive rights to content alterations. Product School reserves refusal to post content at discretion.

Instructors posting course materials grant the same licenses for content created for course purposes.

Communications

General Communications

Product School communicates via email, Slack, text, phone, LinkedIn, or LMS notices based on provided contact information. Communications include customer service messages and enrollment/service notifications.

Electronic Notices

Users consent to electronic security, privacy, and administrative issue communications. Security incident notifications may occur via service postings or email. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to us at legal@productschool.com.

Media Authorization

Users grant Product School permission to capture images, voice, and likeness via photography, video, audio, or future media formats. Product School may use your name, biographical information, and these recordings for promotional, marketing, educational, or commercial purposes related to its products, services, and programs.

Permissions extend worldwide without use limits or duration restrictions. Users waive claims related to recording use. Additionally, users agree not to record or distribute Product School materials without prior written approval.

Copyright Policy

The Digital Millennium Copyright Act (DMCA) provides recourse for copyright infringement claims. Notifications should be sent to legal@productschool.com with specific required information including signature, work identification, infringing material location, contact information, good faith belief statement, and accuracy statement under perjury penalty.

Counter-notices alleging wrongful DMCA filings should be sent to: 548 Market Street, PMB 22502, San Francisco, CA, 94104. All emails to legal@productschool.com.

Counter-notice recipients may reinstate removed content within ten business days unless copyright owners file court actions. Removed content may be reinstated ten to fourteen or more business days after counter-notice receipt at Product School’s discretion.

Suggestions and Submissions

Product School welcomes user comments and suggestions. If you send us creative ideas, suggestions, inventions, or materials (collectively, “Creative Ideas”), we shall own, exclusively, all now known or later discovered rights to the Creative Ideas. Product School is not bound by confidentiality obligations and may use ideas freely without compensation.

Consequences of Violating These Terms

Product School reserves account suspension/termination rights for any reason at discretion and may refuse future services.

Product School may review and remove user content at any time for violations, illegal activity, abusive/disruptive/offensive/illegal content, or rights violations threatening user safety.

Users bear responsibility for claims, fees, fines, penalties, and liability caused by term breaches and service misuse.

Disclaimers

YOUR USE OF THE PRODUCT SCHOOL SERVICE IS AT YOUR SOLE RISK, AND THE PRODUCT SCHOOL SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

Released Parties (Product School, affiliates, officers, employees, agents, service providers, partners, licensors) disclaim all warranties including merchantability and fitness for particular purposes.

THE RELEASED PARTIES MAKE NO WARRANTY THAT: (i) THE PRODUCT SCHOOL SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE PRODUCT SCHOOL SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Product School makes no warranties regarding material availability legality, appropriateness, or outside-US use. Users accessing outside US comply with applicable laws.

Content Accuracy

Product School makes no accuracy, reliability, completeness, or timeliness representations regarding service contents or third-party data/products/services obtained through services.

User Disputes

Product School is not responsible for user disputes or disagreements. Users resolve disputes directly with other parties and release Product School of all claims, demands, and damages.

Limitation of Product School Liability

Product School is not liable for user actions or service changes affecting users.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE RELEASED PARTIES SHALL NOT BE LIABLE TO YOU, OR ANYONE ELSE, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.

Excluded damages include lost profits, goodwill, use, data, or intangible losses even if advised of possibility, resulting from service use inability, procurement costs, unauthorized access, user/third-party statements, content reliance, or other service matters.

Some jurisdictions do not allow warranty exclusions or liability limitations, so some limitations may not apply.

TO THE FULLEST EXTENT POSSIBLE BY LAW, OUR MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE PRODUCT SCHOOL SERVICE OR YOUR USE OF PRODUCT SCHOOL CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100.

Indemnification

Users agree to defend, indemnify, and hold harmless Released Parties from claims, actions, liabilities, damages, losses, costs, fees, expenses, and demands including reasonable legal/accounting fees alleging or resulting from:

• Third-party content use/reliance
• Product School Content use/reliance
• User Content
• Intellectual property, privacy, publicity, or other right violations
• Applicable law violations or term breaches
• Breach of warranties, representations, responsibilities, or obligations
• Willful misconduct

Product School provides prompt claim notice and may assume exclusive defense and control with user cooperation.

Choice of Law and Venue

California law governs validity, performance, enforcement, interpretation, and disputes without applying conflict principles. Parties agree legal actions must occur in San Francisco County, California state or federal courts. Users consent to exclusive jurisdiction and must file within one year after cause of action arises; later filings are barred.

General Terms

These terms represent the entire understanding between parties, superseding prior agreements. Terms are not modifiable except as provided or in authorized-representative-signed writing.

Product School’s failure to enforce rights does not constitute waiver. Invalid provisions are severed while remaining terms stay effective.

Product School has all law/equity remedies to enforce terms and may assign these terms and sublicense rights. Users may not assign, transfer, or sublicense except with prior written consent. Section titles have no legal effect.

Privacy Policy

Product School respects personal information security and confidentiality per its Privacy Policy incorporated by reference. Using services constitutes consent to privacy policy information handling per compliance with it. Access the Privacy Policy at /privacy.

Data Protection

Product School processes personal data on legal bases including user consent for marketing/communications, contractual necessity for service provision, and regulatory compliance.

Users have rights to access, rectify, erase personal data, restrict processing, request portability, and withdraw consent at any time without affecting prior processing lawfulness. Contact privacy@productschool.com to exercise rights.

EEA personal data transfers comply with regulations via Standard Contractual Clauses or other legally recognized safeguards.

Data breaches affecting personal information security trigger notifications to affected users and regulatory authorities per applicable data protection laws including GDPR.

Confidential Information

Definition: Confidential information means disclosed information marked/designated confidential or proprietary or reasonably understood as confidential considering nature and disclosure circumstances, including Order Forms, Customer Data, and non-public business/technology/product/roadmap/financial/pricing/marketing/sales information.

Exclusions include generally publicly available information, information properly known prior to disclosure without restriction, information properly disclosed by authorized third parties without restriction, or information independently developed without reference.

Parties use confidential information solely per agreement terms and will not disclose directly/indirectly to third parties without prior written consent, except as otherwise permitted or required by law with disclosures limited to what is legally required and prior notice where legally permitted.

Upon request, parties promptly return/destroy confidential information while retaining ordinary course record/backup/legal compliance copies treated as confidential.

Feedback: Users providing improvement suggestions/comments grant Product School full discretion to proceed with development. Product School will have the full, unrestricted right, without any obligation to compensate or reimburse you, to use, incorporate, and fully exploit any such Feedback.

Restrictions

Users will not directly or indirectly:

• Reverse engineer, decompile, disassemble, modify, copy, create derivatives, or derive source/object code or underlying structures/ideas/algorithms
• Probe, scan, test vulnerability, breach security/authentication without proper authorization, or render services unusable
• Use services to develop competitive products/services or benchmark competition
• Share, transfer, distribute, resell, lease, license, sublicense, or offer services standalone
• Remove proprietary notices from services
• Provide infringing, offensive, fraudulent, or unlawful content (report to legal@productschool.com)
• Use services violating agreements, applicable law, or infringing intellectual property/other rights

Product School is not your Attorney or Financial Advisor

Product School and instructors are not law firms and do not practice law or give legal advice. Information is informational only; users confirm accuracy/appropriateness with tax/financial/legal advisors. No attorney-client relationships are established.

Notice

Product School provides notices via general service postings, email, or conventional mail. Users provide notice via email or conventional mail to:

Attn: Legal
Product School
548 Market Street
PMB 22502
San Francisco CA 94104
legal@productschool.com

Mandatory Arbitration Provisions (US Residents)

Agreement to Arbitrate

US residents and Product School agree to resolve claims relating to terms or services through final binding single-arbitrator arbitration, except as noted in the exceptions below.

Opt-Out

Users may opt out within 30 days of agreeing to arbitration-containing terms by emailing support@productschool.com.

Procedures

American Arbitration Association administers arbitration under Commercial Arbitration Rules and Consumer Related Disputes Supplementary Procedures in San Francisco County, California, or agreed locations.

Fees

AAA rules govern arbitration fee payment. Product School will not seek attorneys’ fees/costs unless arbitrators determine claims frivolous.

Exceptions

Small claims court claims in San Francisco County or users’ residence/work counties, or injunctive relief suits for unauthorized use or intellectual property infringement proceed without arbitration.

No Class Actions

You may only resolve disputes with us individually. That is, you may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.

Severability

If the “No Class Actions” provision is found unenforceable, the entire arbitration section is void. Non-waivable specific claims/relief requests arbitrators lack authority for may proceed in court with stayed litigation pending other arbitration-resolved claims/requests.